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NebulaCraft
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Help

Support

Stuck on a purchase, rank, or join issue? Reach the team on Discord or email — include your Minecraft username and order id when you can.

DiscordJoin the serverFastest way to reach staff for deliveries, ranks, and in-game help.discord.gg/GYpvPaMarEmailWrite supportBest for billing and order ids. We reply as soon as we can.aquila.local@gmail.com

How to join

NebulaCraft is open for both Java Edition and Bedrock Edition.

The package has not arrived

  1. Open the order page and confirm the Minecraft username.
  2. Give the server a minute. It picks up paid orders on a short timer.
  3. Join the server. Crate keys wait until that player is online.
  4. Ranks and Stardust can arrive while you are offline.
  5. Extra claim chunks are only bought in game with Stardust via /claimshop.

Billing

Payments go through PayMongo (QR Ph) and/or PayPal. This store never sees your wallet PIN or PayPal password. If a charge succeeded and the commands did not, send the order id from the confirmation page to aquila.local@gmail.com or ping us on Discord.

What a rank changes

A paid rank replaces Voyager, Nova, Pulsar, Quasar, or Singularity. It does not replace Ascension. The kit for the new rank is the only paid kit you keep.

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